Contact information
OH Clothing Contact Information Policy
Introduction
At OH Clothing, we value clear and open communication with our customers. This Contact Information Policy ("Policy") outlines the various ways you can contact us, what information you should provide, and our commitment to responding to your inquiries promptly.
Contact Methods
We offer several methods for you to contact our customer service team. Please use the method that best suits your needs:
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Email:
- For general inquiries, orders, and customer support, please email us at ohclothinginquiries@gmail.com
Our customer service team will usually respond to your email within 24-48 hours during business days. Busier periods of the year may result in delays in response.
Information to Include
To help us assist you more efficiently, please provide the following information when contacting us:
- Order Number: If your inquiry is related to an order, please include your order number.
- Contact Details: Ensure that your email address and phone number are provided so we can reach you easily.
- Details of Inquiry: Provide a clear and detailed description of your question or issue to help us understand and address your concern.
Feedback and Complaints
We welcome feedback and are committed to resolving any complaints you may have:
- Please contact us using any of the methods above to provide feedback or file a complaint.
- We will acknowledge your complaint within 48 hours and aim to resolve it within 7 business days.