Refund policy

OH Clothing Return and Refund Policy

Introduction

At OH Clothing, we are dedicated to providing our customers with high-quality clothing and exceptional service. This Return and Refund Policy ("Policy") outlines the terms and conditions for returns and refunds. By making a purchase on our website, you ("customer," "you," or "your") agree to adhere to the conditions set forth in this Policy.

Exclusion of Returns

To maintain our high standards of quality and hygiene, we have established the following criteria under which returns are not accepted:

  1. Customized or Personalized Items:

    • We do not accept returns for clothing that has been customized or personalized according to customer specifications. This includes custom designs, prints, embroidery, or any alterations requested by the customer.

  2. Hygiene-Sensitive Items:

    • For health and hygiene reasons, certain clothing items cannot be returned once they have been unsealed or worn. This includes, but is not limited to, underwear, swimwear, and other intimate apparel.

  3. Final Sale and Clearance Items:

    • Items marked as "Final Sale" or "Clearance" are not eligible for return or refund. This will be clearly indicated at the time of purchase.

Faulty or Misdescribed Goods

In accordance with the Consumer Rights Act 2015, customers have the right to return items that are faulty, damaged, or not as described. If you receive such an item, you are entitled to a full refund, repair, or replacement. Please contact our customer service team within 30 days of receiving the product to report any issues. We may require photographic evidence to assess the fault.

Distance Selling Regulations

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers generally have the right to cancel orders for standard items within 14 days of receipt. However, this right does not apply to the items listed as exclusions above, including customized, personalized, and hygiene-sensitive items.

Return Process for Faulty Items

If you are eligible to return a faulty or misdescribed product, please follow these steps:

  1. Contact Us: Email our customer service team at email@ohclothing.com with your order number, a description of the issue, and photographic evidence if possible.

  2. Return Authorization: We will provide instructions for returning the product and issue a Return Authorization Number if applicable.

  3. Shipping: For faulty or misdescribed items, we will cover the cost of return shipping. Please ensure the item is securely packaged to prevent further damage during transit.

  4. Refund or Replacement: Upon receipt and inspection of the returned item, we will process a refund or replacement if applicable. Refunds will be made to the original payment method within 14 days of receiving the return.

Contact Information

For questions or assistance regarding this Policy, please contact our customer service team at:

  • Email: ohclothinginquiries@gmail.com

Amendments

We reserve the right to amend this Policy at any time. Changes will be posted on this page and will be effective immediately upon posting. It is your responsibility to review this Policy periodically for any updates.

Governing Law

This Policy shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.